Citizens Medical Center ranked #1 in best HCAHPS scores

October 21, 2019

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a patient satisfaction survey required by CMS (Centers for Medicare and Medicaid Services) for all hospitals in the United States.


Patients provide feedback on their experience with a hospital in specific areas, including:

  • Communication with nurses
  • Communication with doctors
  • Responsiveness when help is required
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness and quietness of hospital environment
  • Hospital rating

Of the 233 US hospitals that received a 5 star rating, Citizens Medical Center ranked #1.

Welcome... Dr. Emily D. Kinney — Family Medicine

August 02, 2019

574165-doc-kinney.jpgDr.Kinney is board certified in Family Medicine, and is welcoming new patients. She is a graduate the LSUHSC Shreveport Medical School and served her internship and residency at Ochsner LSU Shreveport - Monroe Medical Center.

"As a physician, I take pride in serving others, not only through treating, but also teaching patients and empowering the community to take charge of their health. I look forward to practicing in Caldwell parish and treating patients of all ages.”

Welcome to Citizens Rural Clinic, Dr. Kinney!

Congratulations Traci Gray, APRN, AGNP-C — Adult Geriatric Nurse Practitioner

June 20, 2019

982114-doc-gray.jpgWe’re proud to announce that as part of our health care team, Traci Gray is now a Board Certified Adult Gerontology Primary Care Nurse Practitioner.
Traci’s experience spans two decades of health care education through instruction and certified training. Her expertise adds another important dimension to the patient care services offered at Citizens Rural Clinic.

Welcome... Dr. Kurt D. Olinde — Internal Medicine

August 02, 2019

139117-doc-olinde.jpgDr. Olinde has 30 years of physician experience, and welcomes new and former patients to his new practice in the Columbia Medical building with Dr. Floyd Jones.

Dr. Olinde's experience includes the Veteran Affairs Medical Center in Jackson, MS, Jeff Anderson Regional Medical Center in Meridian, MS, Hardy Wilson Memorial Hospital in Hazlehurst, MS, St. Francis Medical Center in Monroe, LA and the Department of Veterans Affairs in Monroe, LA.

Call 318-649-2621 for an appointment.



Welcome... Dr. Floyd T. Jones — Family Practice

July 29, 2019

681766-doc-jones.jpgDr. Jones has over 30 years of family practice experience, and he welcomes new and former patients. His office is located in the former office of Dr. Pankaj Shroff, inside the newly named Columbia Medical building.

Dr. Jones' education includes a Medical degree at the University of Health Sciences College of Osteopathic Medicine, Internship at Charles E. Still Ostopathic Hospital in Jefferson City, MO, and Residency at LSU Health/E.A. Conway Hospital in Monroe, LA.

Dr. Jones has received the American Medical Society Physician Recognition Award.

Call 318-649-2621 for an appointment.



Welcome... Dr. Gerald A. Ross — Pediatrician

May 14, 2019

206558-doc-ross.jpgDr. Gerald A. Ross is a pediatrician who specializes in pediatrics and pediatric critical care. He graduated with his Medical Doctorate from the University of Oklahoma and completed his residency at Tulane University. He then went on to complete his fellowship at the Medical College of Wisconsin.

Dr. Ross is Board Certified by the American Board of Pediatrics and has over 25 years of experience, including the Childrens Hospital of Wisconsin in Milwaukee. He also served as the director of PICU at St. Francis Medical Center in Monroe, North Monroe Medical Center in Monroe, and the Women's and Children's Hospital in Lafayette. Dr. Ross then moved to a private practice, Pediatric Group of Acadiana, in Lafayette.

Dr. Ross began accepting new patients up to 18 years of age on April 1, 2019

Welcome to the team, Dr. Ross!

Retirement Reception - Dr. Pankaj Shroff

March 26, 2019

565222-doc-shroff.jpgAfter 37 years of dedicated health care for the people of Caldwell Parish and surrounding areas, Dr. Shroff is retiring March 31, 2019.

We are very thankful for the skilled, compassionate service he has provided, and invite you to help us honor him.



Retirement Reception for Dr. Pankaj Shroff

Wednesday, April 10th

2:00PM - 4:00PM

CMC Education Building
7939 US Hwy 165, Columbia
Behind the Medical Center. Additional parking in rear.

Welcome Kamal A. Masri

January 03, 2019

290566-doc-masri.jpgDr. Masri is a Pulmonologist and Board Certified Internal Medicine Specialist who also specializes in Critical Care Medicine. He completed his medical degree at Medical University of the America’s - Nevis, followed by his internship and residency with LSUHSC Shreveport School of Medicine. His fellowship is also with LSUHSC in Pulmonary & Critical Care Medicine. Dr. Masri sees patients in our clinic for lung-related diseases and conditions.

Report Fraud, Waste, and Abuse

June 27, 2017

Click the image below if you suspect the misappropriation (theft), fraud, waste, or abuse of public funds by anyone.


What’s Good for You Is Good for All of Us - Especially When Nationally Awarded!

December 06, 2016

714600-award.gifWe’re proud to announce that Citizens Medical Center has been recognized by iVantage Health Analytics and the National Organization of State Office of Rural Health (NORSORH) for overall excellence in two performance categories as compared to all acute care hospitals in the nation:

1 of only 9 Rural Hospitals in Louisiana recognized for Excellence In Outcomes.

1 of only 6 Rural Hospitals in Louisiana recognized for Excellence in Patient Satisfaction.

Our physicians, nurses, staff and board are humbled to acknowledge this exciting news, and most of all, pleased that you choose to be part of the vibrant community we’re privileged to serve.

"These top quartile performers should take great pride in this recognition. It showcases their commitment and achievement as they continue to serve their communities despite the many market, regulatory and financial pressures." -Chartis Center for Rural Health

Important Notice for Patients with Humana® Health Insurance

July 27, 2016

Effective January 1, 2017, Citizens Medical Center and Citizens Rural Clinic will no longer be contracted with Humana®. This includes Humana® Health Insurance and Humana® Medicare Plans.

As a patient, should you have any questions or concerns about your Humana® coverage, please contact Sarah Plunk in our Business Office at (318) 649-6106. All Humana® policies will continue to be accepted through December 31, 2016.

Rest assured that we continue to accept all major insurance carriers such as Blue Cross/Blue Shield, Cigna, Vantage, and others. Also, we continue to accept Medicare and traditional Medicaid, as well as Healthy Louisiana plans previously called Bayou Health (Aetna Better Health® of Louisiana, Amerigroup Louisiana, AmeriHealth Caritas™ Louisiana, Louisiana Healthcare Connections™, and UnitedHealthcare® Community Plan). Thank you for choosing our services for your healthcare provisions.

Welcome Dr. Randy W. Head

September 29, 2016

806990-doc-head.jpgRandy W. Head, MD is originally from Start, Louisiana, and he attended Riverfield Academy while growing up. Following high school, he attended University of Louisiana Monroe (formerly NLU), majoring in Pre-medicine. Upon graduating from ULM, Dr. Head received his medical degree from LSU School of Medicine in New Orleans, and served his internship at E.A. Conway hospital (now University Health Conway) in Monroe.

“I am excited to announce my joining the medical team at CMC. My pledge to you is to provide excellent healthcare to the wonderful people of Caldwell & surrounding parishes.”

Citizens Rural Clinic Welcomes Whitney Guerreo!

July 15, 2015

361040-pic-whitney.jpgWhitney Guerrero is a native of Caldwell Parish. She graduated from Caldwell Parish High School, and obtained her Bachelor of Science in Nursing from the University of Louisiana at Monroe in 2011. She worked as a registered nurse for several years, and graduated with honors in 2015 from Northwestern State University of Louisiana with a Master of Science in Nursing. Whitney is a Board Certified Family Nurse Practitioner, and sees patients of all ages for acute and chronic health problems at Citizens Rural Clinic.

View all our medical staff.

Commercial Truck and Bus Drivers

September 02, 2015

The Federal Motor Carrier Safety Administration mandates that your DCL physical exams be performed by healthcare providers who are certified via the National Registry of Certified Medical Examiners.

For your convenience, our Clinic has trained staff on hand who are specifically certified to conduct your exam, and we’re pleased to provide that service through our Clinic. Call (318) 649-5300 to schedule an appointment.

Introducing Low-Dose CT

December 30, 2014


  • 32-Slice
  • 4 Times Faster
  • 50-70% Less Radiation
  • Highest Resolution Images

To make CT exams as safe and accurate as possible for our patients, Citizens Medical Center has acquired Toshiba American Medical Systems, Inc.’s RXL 32-Slice CT Scanner with Adaptive Iterative Dose Reduction 3D, the company’s newest dose-reduction technology.

The AIDR 3D reduces radiation dose, enabling safer CT exams for patients, while maintaining the image quality needed for diagnoses. Combined software capabilities enable significant enhancements by reducing the radiation dose compared with conventional scanning.

Copyright © 2014 all rights reserved Citizens Medical Center
7939 US Hwy 165, Columbia, LA 71418 | (318) 649-6106