Operating Procedures During COVID-19 Outbreak READ MORE


Now Offering Business Site COVID Vaccines

June 10, 2021

Business Site COVID Vaccines

Citizens Medical Center providers will come to your business location in Caldwell Parish to administer approved COVID vaccinations for all employees (no minimum requirement).

We are pleased to offer this extra level of care for business owners and their personnel to help assure a healthier work environment. This effort is extended to farmers, loggers, utilities, government offices, and more.

For the benefit of our community, Citizens Medical Center wants to help you in helping others!

Call (318) 649-6106 and ask to speak with Kelley Gannon, RN to schedule.


Expanded Services at Citizens Medical Center

April 1, 2021

As the primary health care provider for our area, Citizens Medical Center is always striving to enhance its services for local patient care, and this past year is no exception. Despite the challenges faced by our health care frontline heroes, both in our community and across our country, CMC has continued to respond with urgently needed care while improving its facilities and services, now and in the future.

One of the latest improvements at CMC is a newly built, state-of-the-art laboratory that provides diagnostic lab services combined with consultation from experienced pathologists and clinical laboratory scientists. This new lab features an extensive chemistry menu of in-house testing, as well as other advanced laboratory instruments to perform immunology, immunohematology, hematology, and coagulation studies.

The CMC lab continues to provide quality patient care and clinical excellence in diagnostics that our patients, as well as our area providers, have come to expect. Over 90% of our lab testing is performed in-house which gives CMC providers fast, reliable turnaround time to properly diagnose and care for patients. This means less waiting time for patients’ lab results, and as a result, if physician treatment is in order, that process can begin sooner.

With the safety of patients and staff being even more of a concern in this COVID era, CMC has installed new equipment to facilitate a safer environment while at the hospital and clinics.

Upon entering, there are new automatic doors in place to eliminate touching door handles, easing the process for entering and exiting. Also, as a precautionary measure, there are now thermal cameras at each hospital and clinic entrance to detect the body temperature of people entering the buildings.
Newly-installed abatement air scrubbers are in use in all waiting rooms as well as in the eight designated COVID patient care rooms, which adds further protective methods for those patients, as well as for the providers who are caring for the patients.

The Board and management of Citizens Medical Center and its clinics have continuously made efforts to ensure having the physicians, nurses, and support staff to effectively provide dedicated quality care with local convenience.

Welcome Dr. Kidd — Pathology

March 4, 2021

577941-doc-kidd.jpgDr. Kidd pursued her undergraduate at Louisiana Tech University and her medical school studies at University of Mississippi Medical Center. She specializes in Anatomic/Clinical Pathology with a fellowship in Surgical and Renal Pathology. Dr. Kidd is licensed in Louisiana and Texas.

Welcome to Citizens Medical Center, Dr. Kidd!

In Honor Of Tom D. Gay

February 11, 2021


Tom was appointed to the CMC Governing Board of Directors on October 2, 2000, and served for 21 years, many of those years as President. During his years of service, his guidance in decisions and priorities allowed our parish hospital to grow in the healthcare services that benefit our community.

While we continue to appreciate his contributions, he will be deeply missed, and we extend sincere condolences to Tom’s family and friends.

COVID-19 Vaccinations

December 18, 2020

In anticipation of the arrival of the COVID-19 vaccine after the beginning of the year, Citizens Medical Center is prepared to administer vaccinations as long as supplies are available.

The COVID-19 vaccines have been approved for safe, effective use, and medical experts agree that you should get vaccinated as soon as it’s available to you.


  • Distribution will occur in phases, with those at highest risk in the earliest phases, beginning with frontline healthcare workers & caregivers.
  • Limited amounts of the vaccine will be available during early shipments to hospitals.
  • The vaccine must be kept at a specific frozen temperature, and has a very short shelf life once thawed and reconstituted.
  • The vaccine is free to all who qualify to receive it. Talk with your healthcare provider if you have questions.


  • To meet our community needs, and to avoid waste, each individual who wishes to be vaccinated as early as possible needs to call 649-5300 on a Monday through Friday between 8 AM & 5 PM except holidays to be placed on the waiting list.
  • You will need to provide full name, physical address, age, and daytime phone number where you may best be reached.
  • Once the vaccine becomes available, we will contact those who have signed up & are qualified, and schedule an appointment.
  • Our plan is to o er a drive-through vaccination station located in front of the hospital.
  • We will schedule your second dose for 21 days later.

Vaccines help your body build up the ability to fight off a virus and 
create antibodies. A vaccine may not prevent you from getting the COVID-19 virus, but may keep you from becoming seriously ill, or it may keep you from developing complications, and thereby can be a lifesaver. You may experience some common mild side effects within the rest few days of receiving the vaccination. The vaccine cannot give you COVID-19 since the vaccines developed in the USA don’t use the live virus that causes COVID-19. 
Meanwhile, continue to avoid close contact, wear a mask properly outside of your home, wash your hands frequently, stay home if you’re sick, and follow state and local recommendations until the spread has stopped!


Rural Clinic Offers Rapid Testing

November 18, 2020

Drive-through Rapid Test for COVID

Results in 15 Minutes!

Call Citizens Rural Clinic 649-5300, and speak to a provider about testing.

Your doctor must order the test, and will have you drive to the testing line where you’ll remain in your car to verify information, and then receive the test.

We also offer the Gold Standard PCR diagnostic testing. Ask your provider about what is best for you.


Louisiana Coronavirus Updates and Info

October 29, 2020

As Louisianians continue to move into Phase 3, expanding stadium capacity for outdoor high school sports and more, we would like to remind you of the steps you can take to protect yourself and your family.

Mask Up

Masks or face coverings should be worn in indoor public spaces and anytime in public when you are near others who are not in your immediate household. Wearing a mask is about protecting others. When you wear a mask, you protect others, and when others wear a mask they protect you. It’s just like holding a door open for someone: It's being kind and courteous. So continue to practice social distancing and MASK UP.
More Info

Defend Yourself

Symptoms of COVID-19 include fever, cough and shortness of breath. Recognize the symptoms. Cover your cough. Wash your hands. Stay home especially if you are sick. And maintain Social Distancing, which means keeping 6 feet of physical space between yourself and others.
More Info

COVID-19 Vaccine Information

The Louisiana Immunization Program, along with other key stakeholders, is currently planning for how COVID-19 vaccines will be distributed and administered in Louisiana, once the vaccines are approved but the FDA and made available.
More Info 


Source: ldh.la.gov/Coronavirus

Donate Blood & Plasma Event

Citizens Medical Center
Monday, October 19th • 10:00 AM - 5:00 PM
Donate Convalescent Plasma!
Your blood donation will  be provided to someone fighting COVID-19, cancer, sickle  cell, a surgery patient, or an  accident  victim

Appointment link: https://donor.lifeshare.org/donor/schedules/drive_schedule/216803

Sandra Cubbit


Now offering Covid-19 Antibody Tests

Citizens Medical Center is now offering Covid-19 tests. These tests may be useful for patients and healthcare facilities to aid in the diagnosis of acute or recent infection to help the clinical and public health community resolve the pandemic.



Patients must have physician's order

Enter at Citizens Medical Center Outpatient Lab entrance through the hospital ER, Monday - Friday 8 AM - 5 PM.

Wear a mask (or one will be provided.)

Your lab results will be available from your doctor's office.

*Visitation Restriction Notice* REGARDING COVID-19


Beginning March 12, 2020, all non-essential visitors will not be allowed to visit Citizens Medical Centerper the Directive set forth by the State of Louisiana Department of Health.

Non-essential/restricted persons are defined as anyone showing signs or symptoms of a respiratory infection, such as fever, cough, shortness of breath, or sore throat(as assessed by the healthcare facility). A person who has come in contact someone with a confirmed case of COVID-19, or is under investigation for COVID-19, or has been is currently ill with respiratory illness will be prohibited from entering the facility. Finally, any person that has traveled internationally or visited a community where community-based spread of COVID-19 is occurring, will not be allowed to visit CMC.

Alternate means of communication maybe established by healthcare providers for residents/clients/patients and their families. Upon facility approval, a non-essential visitor by maybe allowed to enter CMC in situations involving a resident/client/patient who is on end-or-lifecare.

CMC is committed to protecting your health. Please help keep our communities safe.

The above visitation restriction is in effect until April 10, 2020.


For more information on the coronavirus, click here.

Citizens Medical Center ranked #1 in best HCAHPS scores

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a patient satisfaction survey required by CMS (Centers for Medicare and Medicaid Services) for all hospitals in the United States.


Patients provide feedback on their experience with a hospital in specific areas, including:

  • Communication with nurses
  • Communication with doctors
  • Responsiveness when help is required
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness and quietness of hospital environment
  • Hospital rating

Of the 233 US hospitals that received a 5 star rating, Citizens Medical Center ranked #1.

Welcome... Dr. Emily D. Kinney — Family Medicine

574165-doc-kinney.jpgDr.Kinney is board certified in Family Medicine, and is welcoming new patients. She is a graduate the LSUHSC Shreveport Medical School and served her internship and residency at Ochsner LSU Shreveport - Monroe Medical Center.

"As a physician, I take pride in serving others, not only through treating, but also teaching patients and empowering the community to take charge of their health. I look forward to practicing in Caldwell parish and treating patients of all ages.”

Welcome to Citizens Rural Clinic, Dr. Kinney!

Welcome... Dr. Kurt D. Olinde — Internal Medicine

139117-doc-olinde.jpgDr. Olinde has 30 years of physician experience, and welcomes new and former patients to his new practice in the Columbia Medical building with Dr. Floyd Jones.

Dr. Olinde's experience includes the Veteran Affairs Medical Center in Jackson, MS, Jeff Anderson Regional Medical Center in Meridian, MS, Hardy Wilson Memorial Hospital in Hazlehurst, MS, St. Francis Medical Center in Monroe, LA and the Department of Veterans Affairs in Monroe, LA.

Call 318-649-2621 for an appointment.



Welcome... Dr. Floyd T. Jones — Family Practice

681766-doc-jones.jpgDr. Jones has over 30 years of family practice experience, and he welcomes new and former patients. His office is located in the former office of Dr. Pankaj Shroff, inside the newly named Columbia Medical building.

Dr. Jones' education includes a Medical degree at the University of Health Sciences College of Osteopathic Medicine, Internship at Charles E. Still Ostopathic Hospital in Jefferson City, MO, and Residency at LSU Health/E.A. Conway Hospital in Monroe, LA.

Dr. Jones has received the American Medical Society Physician Recognition Award.

Call 318-649-2621 for an appointment.



Welcome... Dr. Gerald A. Ross — Pediatrician

206558-doc-ross.jpgDr. Gerald A. Ross is a pediatrician who specializes in pediatrics and pediatric critical care. He graduated with his Medical Doctorate from the University of Oklahoma and completed his residency at Tulane University. He then went on to complete his fellowship at the Medical College of Wisconsin.

Dr. Ross is Board Certified by the American Board of Pediatrics and has over 25 years of experience, including the Childrens Hospital of Wisconsin in Milwaukee. He also served as the director of PICU at St. Francis Medical Center in Monroe, North Monroe Medical Center in Monroe, and the Women's and Children's Hospital in Lafayette. Dr. Ross then moved to a private practice, Pediatric Group of Acadiana, in Lafayette.

Dr. Ross began accepting new patients up to 18 years of age on April 1, 2019

Welcome to the team, Dr. Ross!

Retirement Reception - Dr. Pankaj Shroff

565222-doc-shroff.jpgAfter 37 years of dedicated health care for the people of Caldwell Parish and surrounding areas, Dr. Shroff is retiring March 31, 2019.

We are very thankful for the skilled, compassionate service he has provided, and invite you to help us honor him.



Retirement Reception for Dr. Pankaj Shroff

Wednesday, April 10th

2:00PM - 4:00PM

CMC Education Building
7939 US Hwy 165, Columbia
Behind the Medical Center. Additional parking in rear.

Welcome Kamal A. Masri

290566-doc-masri.jpgDr. Masri is a Pulmonologist and Board Certified Internal Medicine Specialist who also specializes in Critical Care Medicine. He completed his medical degree at Medical University of the America’s - Nevis, followed by his internship and residency with LSUHSC Shreveport School of Medicine. His fellowship is also with LSUHSC in Pulmonary & Critical Care Medicine. Dr. Masri sees patients in our clinic for lung-related diseases and conditions.

Report Fraud, Waste, and Abuse

Click the image below if you suspect the misappropriation (theft), fraud, waste, or abuse of public funds by anyone.


What’s Good for You Is Good for All of Us - Especially When Nationally Awarded!

714600-award.gifWe’re proud to announce that Citizens Medical Center has been recognized by iVantage Health Analytics and the National Organization of State Office of Rural Health (NORSORH) for overall excellence in two performance categories as compared to all acute care hospitals in the nation:

1 of only 9 Rural Hospitals in Louisiana recognized for Excellence In Outcomes.

1 of only 6 Rural Hospitals in Louisiana recognized for Excellence in Patient Satisfaction.

Our physicians, nurses, staff and board are humbled to acknowledge this exciting news, and most of all, pleased that you choose to be part of the vibrant community we’re privileged to serve.

"These top quartile performers should take great pride in this recognition. It showcases their commitment and achievement as they continue to serve their communities despite the many market, regulatory and financial pressures." -Chartis Center for Rural Health

Important Notice for Patients with Humana® Health Insurance

Effective January 1, 2017, Citizens Medical Center and Citizens Rural Clinic will no longer be contracted with Humana®. This includes Humana® Health Insurance and Humana® Medicare Plans.

As a patient, should you have any questions or concerns about your Humana® coverage, please contact Sarah Plunk in our Business Office at (318) 649-6106. All Humana® policies will continue to be accepted through December 31, 2016.

Rest assured that we continue to accept all major insurance carriers such as Blue Cross/Blue Shield, Cigna, Vantage, and others. Also, we continue to accept Medicare and traditional Medicaid, as well as Healthy Louisiana plans previously called Bayou Health (Aetna Better Health® of Louisiana, Amerigroup Louisiana, AmeriHealth Caritas™ Louisiana, Louisiana Healthcare Connections™, and UnitedHealthcare® Community Plan). Thank you for choosing our services for your healthcare provisions.

Welcome Dr. Randy W. Head

806990-doc-head.jpgRandy W. Head, MD is originally from Start, Louisiana, and he attended Riverfield Academy while growing up. Following high school, he attended University of Louisiana Monroe (formerly NLU), majoring in Pre-medicine. Upon graduating from ULM, Dr. Head received his medical degree from LSU School of Medicine in New Orleans, and served his internship at E.A. Conway hospital (now University Health Conway) in Monroe.

“I am excited to announce my joining the medical team at CMC. My pledge to you is to provide excellent healthcare to the wonderful people of Caldwell & surrounding parishes.”

Citizens Rural Clinic Welcomes Whitney Guerreo!

361040-pic-whitney.jpgWhitney Guerrero is a native of Caldwell Parish. She graduated from Caldwell Parish High School, and obtained her Bachelor of Science in Nursing from the University of Louisiana at Monroe in 2011. She worked as a registered nurse for several years, and graduated with honors in 2015 from Northwestern State University of Louisiana with a Master of Science in Nursing. Whitney is a Board Certified Family Nurse Practitioner, and sees patients of all ages for acute and chronic health problems at Citizens Rural Clinic.

View all our medical staff.

Commercial Truck and Bus Drivers

The Federal Motor Carrier Safety Administration mandates that your DCL physical exams be performed by healthcare providers who are certified via the National Registry of Certified Medical Examiners.

For your convenience, our Clinic has trained staff on hand who are specifically certified to conduct your exam, and we’re pleased to provide that service through our Clinic. Call (318) 649-5300 to schedule an appointment.

Introducing Low-Dose CT


  • 32-Slice
  • 4 Times Faster
  • 50-70% Less Radiation
  • Highest Resolution Images

To make CT exams as safe and accurate as possible for our patients, Citizens Medical Center has acquired Toshiba American Medical Systems, Inc.’s RXL 32-Slice CT Scanner with Adaptive Iterative Dose Reduction 3D, the company’s newest dose-reduction technology.

The AIDR 3D reduces radiation dose, enabling safer CT exams for patients, while maintaining the image quality needed for diagnoses. Combined software capabilities enable significant enhancements by reducing the radiation dose compared with conventional scanning.

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